Changes to Mole Valley's Bin Collections

From Monday 6 August 2018, a new contractor will be emptying the bins in Mole Valley.

What's changing?

You'll see new vehicles and staff who work for Amey and while your bins will still be emptied on the same day, there will be some small changes to collection times:

  • There is no change to the day your bin is collected, though we will start collections slightly earlier at 6am. Please leave your bin at your property boundary as usual on collection day until it is emptied
  • You might find that your bins are emptied at a different time of day

Why are the changes happening?

The changes are part of a new initiative which has seen Mole Valley's waste services combined with three other local councils in Surrey to form Joint Waste Solutions. This new organisation will manage the new waste collection contract with Amey across all four areas and save around £2.5m a year whilst maintaining high quality services. The new contract started in Elmbridge and Woking last year and in Surrey Heath in February 2018.

How will the savings be made?

Working together will enable more efficient and effective use of vehicles, depot facilities and route planning. In addition, access to advanced ICT solutions will provide better data to help improve our services and communications, which will help residents to recycle more.

Will there be further changes?

At the moment, collection days will remain the same. If there are any changes in the future, we will let residents know in advance.

Reporting missed bins

Our aim is to make sure that the contract change goes as smoothly as possible. However the bin collection service is a large and complex operation, so please bear with us while the new crews become familiar with their rounds.

If you think your bin may have been missed please wait until 4pm and then report it using the online form or call 01306 885001.


Friday 17 August, 5pm

Amey has reported that bin collections were completed today as scheduled.  If you reported a missed bin by 5pm today, please leave your bin out as three crews will be working tomorrow to catch up on missed collections.

Thank you for bearing with us while the new service gets established.  An enormous amount of planning has gone into this change, but it is a large and complex operation so teething problems are hard to avoid.

For more information on the changes to the collection service click here.


Thursday 16 August, 5.00pm

Amey has reported that bin collections were completed today as scheduled.  If you do have a missed bin please report it here or call 01306 885001.


Wednesday 15 August, 5.00pm

Amey has reported that bin collections were completed today as scheduled.


Tuesday 14 August, 5.30pm

Amey has reported that bin collections were completed today as scheduled.  If you do have a missed bin please report it here or call 01306 885001.  Missed bins that are reported will be returned to as soon as possible.


Monday 13 August, 5.30pm

Amey has reported that bin collections were completed today as scheduled.  If you do have a missed bin please report it here or call 01306 885001.  Missed bins that are reported will be returned to within two working days.


Friday 10 August, 4.35pm

Amey has reported that all scheduled collections today have been completed apart from a small number of roads in Dorking. These roads will be completed tomorrow and any other missed bins that are reported will be returned to within two working days.

Apologies again for any inconvenience these initial issues have caused.


Friday 10 August, 10.50am

Following a few issues with vehicles in the early stages of Mole Valley's new waste collection contract with Amey, things are now back on track and working well. Amey has reported that all roads scheduled for collections yesterday were completed along with outstanding roads from earlier in the week. Any missed bins that are reported are being returned to within 48 hours.

Five roads across Mickleham and Dorking were due to have collections on Wednesday but access was blocked by parked vehicles. The crews returned to those roads yesterday with their smallest vehicle but access was still not possible. They will try again today.


Update 9 August, 5pm

Following a few issues with vehicles in the early stages of Mole Valley's new waste collection contract with Amey, things are now back on track and working well. All roads scheduled for collections today were completed along with outstanding roads from earlier in the week. Any individual missed bins that are reported are being returned to within 48 hours.

Five roads across Mickleham and Dorking were due to have collections on Wednesday but access was blocked by parked vehicles. The crews returned to those roads today with their smallest vehicle but access was still not possible. They will try again tomorrow morning.


Update 9 August, 1.40pm

Following a few issues with vehicles in the early stages of Mole Valley's new waste collection contract with Amey, things are continuing to get back on track.

Almost all of the roads that weren't able to be completed on Monday and Tuesday were returned to yesterday. A few outstanding garden waste bins in Bookham and Fetcham were emptied this morning by a dedicated catch up crew that Amey have brought in. Some roads in Ashtead that were due to have recycling and food waste collections on Tuesday will be completed this afternoon. Any individual missed bins that were reported on Monday and Tuesday have also now been emptied.

On Wednesday collections went much better. There were just five roads in Betchworth and Box Hill that weren't completed and the crews went back to these today. There were also five roads across Mickleham and Dorking where access was blocked by parked vehicles. The crews will return to try again with these roads today.


Update 9 August, 10.20am

Following a few issues with vehicles in the early stages of Mole Valley's new waste collection contract with Amey, things are now getting back on track.

Almost all of the roads that weren't able to be completed on Monday and Tuesday have now been done, with just a few outstanding garden waste bins in Bookham and Fetcham. These will be emptied today by a dedicated catch up crew that Amey have brought in. Any individual missed bins that were reported on Monday and Tuesday have also now been emptied.

On Wednesday collections went much better. There were just five roads in Betchworth and Box Hill that weren't completed. The crews will go back to these today. There were also five roads across Mickleham and Dorking where access was blocked by parked vehicles. The crews will return to try again with these roads today.


Update 8 August, 5.30pm

Following a few issues with vehicles in the early stages of Mole Valley's new waste collection contract with Amey, things are now getting back on track.

Following a few issues with vehicles in the early stages of Mole Valley's new waste collection contract with Amey, things are now getting back on track.

Almost all of the roads that weren't able to be completed on Monday and Tuesday have now been done, with just a few outstanding garden waste bins in Bookham and Fetcham. These will be emptied tomorrow by a dedicated catch up crew that Amey have brought in. Any individual missed bins that were reported on Monday and Tuesday have also now been emptied.

Today collections went much better. There were just five roads in Betchworth and Box Hill that weren't completed. The crews will go back to these tomorrow. There were also five roads across Mickleham and Dorking where access was blocked by parked vehicles. The crews will return to try again with these roads tomorrow.


Update: Wednesday 8 August

We are aware there have been some issues in the early stages of the new waste contract with Amey. It's day three of the new waste collection service in Mole Valley and the new vehicles experienced a few issues, this meant that some crews were not able to finish their rounds on Monday and Tuesday and this has had a knock-on effect. Amey have additional mechanics working on fixing the problems and the crews are getting back to complete their rounds and collecting missed bins as quickly as possible. Please leave your bins out where you normally would until they are emptied. If your bin is not collected by 4pm on your normal collection day, please report it using the online form or call 01306 885001.

The crews are doing everything they can to catch up. The garden waste bins that were missed in Bookham and Fetcham on Monday should be emptied by the end of today. Amey also have an extra catch up crew out today emptying recycling bins on some streets in Ashtead and Leatherhead that weren't able to be completed yesterday.

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Last Updated: 20/08/2018




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