Contact Us

There are several ways to contact Mole Valley District Council (MVDC).

Do it online

Pay It › (council tax, parking fines, invoices)

Apply for It › (parking permits, planning applications, jobs)

Report It › (missed bin, street cleaning, abandoned vehicle)

Look up our services online using our A-Z Services directory

Contact your local councillor

If your enquiry relates to potholes, street lighting or road works, you should report it online to Surrey County Council.

Call us

Telephone: 01306 885001, Monday to Friday 8.30am to 5pm. Please ensure you have any relevant reference numbers or details with you so that we may assist you as swiftly as possible.

(Please note that calls to and from MVDC are recorded for training and monitoring purposes).

SMS text (if you are deaf or hard of hearing): 07771 576411 (Monday to Friday 8.30am to 5pm)


You call email with your enquiry.

MVDC DX Number: DX57306 Dorking

Out of Hours Arrangements

We are open from 8.30am to 5pm, Monday to Friday. We provide two specific out of hours services:

Building Control - Dangerous Structures: Local authorities have a legal duty to provide a 24/7 service to deal with buildings or structures so that there is no danger to people. Out of hours, this service can be accessed on 01883 722000.

Homelessness:  We provide a homelessness service. If somebody finds that they have nowhere to stay and our offices are closed, they can call 01372 376533. 

If there is any other emergency issue which you believe requires an immediate response - contact us on 01372 376533.

Christmas 2019: Our offices will be closed on 25th, 26th and 27th December 2019.


MVDC welcomes feedback from its customers and residents about its services. As part of our monitoring processes, customers who contact us by mobile phone may be invited to take part in a brief customer satisfaction survey via text message. Participation in the survey is entirely voluntary, all responses are anonymous and you will only be invited to give us your views in this way once in a year.

If you have any comments or suggestions, please complete one of our online forms:

Feedback & Suggestions ›

Website Feedback ›

If you require any of our web pages or documents in another format or language, please email

In writing or in person

MVDC, Pippbrook, Dorking, Surrey, RH4 1SJ

Opening hours: Monday to Friday, 8.30am to 5pm. Please note that at busy times you may need to wait in order to be seen. Thank you for your patience.

Directions to council offices


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Last Updated: 19/06/2019

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