Accessibility Statement

This website is run by Mole Valley District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • use browser technology to change colours, contrast levels and fonts
  • zoom in without the content spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Use Readspeaker to read web pages

We’ve also made the website text as easy as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website currently? (as at July 2021)

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • older YouTube hosted videos don’t directly have captions
  • the planning application search section of our website is not fully accessible
  • MyMoleValley and mapping software is not accessible

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


call 01306 885001

Directions to our offices

If you can’t view the map on our ‘Map and Directions to the Council Offices’ page, call or email us for directions. Text is also used to explain how to find us.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact

Contacting us by phone or visiting us in person

We have a hearing induction loop in our Reception. We also have a limited number of staff capable of offering interpretation services (by appointment only).

Find out how to contact us here

If you are deaf or hard of hearing you can contact us by SMS text on 07771 576411 (Monday to Friday 8.30am to 5pm).

Technical information about this website’s accessibility

Mole Valley District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is currently non-accessible for the following reasons:

Planning PDF documents
These are produced using software provided by a third party. They also contain site plans and maps produced by third parties.

Documents displaying Performance Management Data
These are produced using software provided by a third party and include the following:

  • Strategic risk register
  • Performance dashboard (forms part of the business and budget monitoring report)
  • Performance indicators report

Where possible we could provide accessible formats of these documents on request. Contact:

This service is provided using third party software which is currently beyond our control

Bin Collection Calendar
This is produced by Joint Waste Solutions who is the contractor for this service

Garden Waste Application Form
This is currently a PDF, but we aim to replace this with an accessible online form

Council Tax Apprentice Discount Form
This is currently a PDF, but we aim to replace this with an accessible online service

Past Agendas and Minutes
Many of these were produced before we had to comply with accessibility legislation. We are looking at ways to ensure all future documents are made accessible wherever possible.

Statement of Accounts
Work has been done on the latest version of this document to improve its accessibility, but we are aware that there are still issues related to tables. We are working to ensure any future versions of this document will be fully accessible

PDF Leaflets
Some leaflets have been designed for print. Wherever possible, we will be providing the same content in HTML text on the pages on which they are available to download.

Scanned Legal Documents
There are scanned legal documents related to recent Public Space Protection Orders which we are unable to be read by a screen reader. We can provide text content of these on request. Contact:

Non compliance with the accessibility regulations

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

There are some areas which we have identified as being a disproportional burden, or out of our control to make full accessible.

  • The planning application search on our website
  • Planning application documents
  • Older council minutes and agendas
  • Older large documents with complex numbering and layouts
  • Older strategy and policy documents
  • Business Planning documents

Where possible we could provide accessible formats of these documents on request. Contact:

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. Forms are also sometimes presented within iFrames. Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (information and relationships).

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2021.

Content that’s not within the scope of the accessibility regulations

  • Maps and plans
  • Third party content which is not in our control

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions - live).

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Recorded Video

We add subtitles to any new videos which appear on our YouTube channel.

How we test this website

We continually test/monitor this website by selecting a sample of pages to test. We have tested the core website articles as these are produced using one template. We have also tested the homepage and user interfaces.


This statement was prepared in August 2019. It was last updated in July 2021.